ConnectSure is optional protection you can add to your self-transfer booking. If a delay on your first flight causes you to miss your connection, ConnectSure will get you on the next available route to your destination and cover the cost of rebooking.

In a self-transfer journey, each flight is a separate ticket. If one flight is disrupted, each airline can only assist with their own flight. Getting to your final destination is your responsibility to arrange. That's why having ConnectSure in place matters.

A new flight to your destination, plus transport, meals and accommodation if you need to wait overnight. Our team is available 24/7 in your preferred language.

With ConnectSure Plus, we'll do our best to match your original seat and fare class, and you'll receive a premium allowance for accommodation, meals and other expenses.

If your connection is at risk, contact us straight away before booking any new flights. Our team will guide you through the next steps and arrange alternative travel.

You can reach us on our support page. For the fastest response, have your name, booking number and email address ready. Our team is also available by email at service@dohop.com or phone, though response times may be slightly longer.